Terms & Conditions

Care;

Great care  has been taken that descriptions and colour representation in our photographs on this site are accurate.
Please remember that each monitor may display colour slightly differently. You may contact us by e mail  at info@agneshdesign.com
  All items will be shipped within 48 hours from time of receipt of payment or if this is not possible we will contact you by e mail to let you know when it will be shipped

Delivery;
We ship worldwide;
Please make sure that the shipping address you enter at the checkout is correct.  If an incorrect address is given we are unable to redirect orders once dispatched and additional charges may be incurred to complete delivery of your order.
We use overnight courier within Ireland, “An Post courier and commercial couriers overseas and all our dispatches are trackable and traceable. We will be in touch by e mail at all times.
 
Normal rates are;
1. Ireland; (North and South) – postage of €5 – € 10.00 depending on weight and size.
2. UK and Mainland Europe 15.00.
3.USA and Canada –  €20.00
4.Japan and rest of world  – €20.00.

Returns;
Faulty items will be replaced with a valid receipt.
Personalised items will not be exchanged or returned (unless we make a mistake of course)
When ordering please supply a contact  telephone number this will speed up delivery and help the courier.

We want you to be happy with your purchase.
Unwanted items may be returned within 10 days and a full refund or a credit note will be issued. The Item must be in its origional packaging and in perfect unused condition. Shipping costs will not be refunded.


Please note; Because Linen is a natural material, each piece of linen is unique and has its own character. Linen will become softer after each wash.  Linen will also shrink on the first few washes or not at all.
Linen should be washed at low temperatures and it is easy to iron damp and very easy if it is drip dried.
It is so worth it! so enjoy  ( Also see care of linen.)
Also note;  that all these items are handmade and not factory made so there may be a slight difference in the measuements stated (usually within 2 cm or 1/2 “) and usually on the bigger side!

We  value your custom and want your shopping experience to be a good one.  Our policy is to work with our customers in a professional manner.
Prices are valid at website publication.
Designs, colours and prices may be changed at the discretion of Agnes H design.

Security;
We use pay pal for secure online ordering.  We do not have access to your bank details or credit card information when you place an order. Please log on to www.paypal.com for their terms and conditions.